SHIPPING & DELIVERY POLICY
 

Thank you for visiting and shopping at The Digital Wealth Academy, Inc. The following are the terms and conditions that constitute our Shipping Policy. 

For shipping and order inquiries please email help.dwa@gmail.com or call (860) 261-8252.

 

DOMESTIC SHIPPING POLICY

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States.

Shipment to P.O. boxes or APO/FPO addresses

The Digital Wealth Academy, Inc ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

The Digital Wealth Academy, Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

The Digital Wealth Academy, Inc is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Notice

For special shipping requests, please contact The Digital Wealth Academy. Please confirm your address before payment. If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. The orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

 

The Digital Wealth Academy assumes no responsibility for delayed or rejected orders due to the following reasons:

  1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

  2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

  3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

  4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

  5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

  6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

  7. The consignee address is a school, unit, or residential community where the courier has no access.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S

Or

  • Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

  • International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

  • When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (USPS, DHL, or UPS). Typical transit time will be 3-5 business days.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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